Brought my car in to get brake pads/rotors checked as I was hearing issues. They did a thorough check and laid out exactly what issues I was having. The also listed off other items that would require my attention, and even ordering them by priority. I didn't feel jacked around, in fact quite the opposite. The gentleman, Luke, that I spoke with on the phone several times (probably 8 occasions in a matter of 2 days) was very friendly and genuine. Customer for life!